How do you establish value? What makes advice worth the money you pay?

This is an 8-year old’s water colour depiction of a Pygmy Kingfisher.

Clearly he is a birder. He has paid enough attention to detail to capture the essence of this beautiful bird. The blending of the colours is pretty special.

Personally, I love it. I also happen to  own it. (Full Disclosure: The artist is my son and this was a gift to me, another birder).

Is it perfect? Nope. Does it hold value for me? Absolutely.

How much value? It is hard to say with certainty but here’s a go:

Would I sell this picture for R1,000? Hell no. Would I sell it for R1 million? Yes of course I would.

Why?

That million could help me spend more time with my family and give them more experiences they would carry forward for ever (I believe Ecuador is a birders paradise).

And both of those things I would value more than any material possession. But that is just me.

At the end of the day we must figure out what is valuable to us and what are willing to exchange for that. As the example above illustrates it can be approached from different perspectives. 

There is the Rand and cents perspective:

I reckon 90% of people assess value by focusing on monetary value. Probably because it appears to be clearly measurable. At first glance at least. You can save a lot of money by reducing fees, enhancing investment returns, reducing you tax liability, culling unnecessary usage of debt or through a more intentional spending plan. But not all of these ‘monetary savings’ happen all in year-one or even every year at all. Some are continuous and some are once off in nature, unless you take actions to repeat them. So having an accurate upfront number to work with is probably a little trickier than you initially suspect.

There is the emotional or mental perspective:

What if the value is not measurable in Rands and cents? Like you have comfort in the knowledge that everything will be okay. You have a better understanding of your position and are more confident in your path forward.  Perhaps having someone to call when you want to bounce ideas around or are worrying about something specific would be useful to you. You have someone your loved ones can call if anything happens to you. There is a lot in the planning process which is not acknowledged when looking at your fees or investment portfolios returns. But there must be value in how you feel about your financial life and how you would deal with life’s uncertainties. 
 
The time and effort perspective:

Maybe you can repair or service your own car. But you would have already spent many years developing those skills. And even thereafter, it would still take you a couple of days to inspect the car, source the parts and carry out the work. Each time the technology changes you would have to upgrade your skills. Maybe you want to be doing something else? Maybe you want be spending time with those you love. Playing golf. Reading a book. Exercising. Donating your time to a cause that brings you self-fulfillment. Maye you earn more money focusing on your own business than you would save by doing the work yourself. It is hard to argue how valuable time is. 

The question remains:

What do you value and what are you willing to exchange for that?

Reach out if you have any questions on the above or if you would like help making progress in your financial life.

Email Dominic

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This article first appeared in White Investments monthly newsletter. Sign up at the bottom of this page or check out past editions here.

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A flat fee advice service is a great way to access quality help for a pre-agreed upfront cost. 

The purpose behind my service is that it works to make you better off. And for that you will be charged a fee. Which ideally makes me and my family better off.

It should be a neat and tidy relationship to have, as long as you feel you’re getting good value and I feel like I am being fairly compensated.

But the funny thing about this profession is that there’s a lot of grey areas. Even the best laid plans can take time to work. And the best laid plans might not look like the best laid plans at times.

So we can land up undulating between feeling good about things….and well…..not.

Fee based advice

I  have a fee structure that allows you to choose what you value and how you pay for it:

– Factual information devoid of any advice on your specific situation can be accessed during an hourly consult. DIY heaven right?

– Working to put a solution together that meets your specific needs can be done for a once-off fee agreed upfront.

– And if the input you require is ongoing then an additional monthly fee or retainer will be charged.

See more on service options here.

Transparency is key

I would like to help you understand the cost and value proposition so you can make the decision that suits you best.

I accept that not everyone will see value in my service. It is important for both parties to ascertain this as early as possible.

I therefore encourage you to use the f-word as early and as often as you need in our relationship!

Read more of my thoughts about fees…. 

How much advice costs
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The fees charged by the investment management industry are notoriously vague and often expensive despite the changes in legislation and regulation to combat this.

The debate between a basic flat fee service and a service based on commission structures features regularly in personal finance discussions.

Flat fee 

There is a train of thought that suggests clients should pay a flat fee for the rendering of a financial service to them as this will reduce the opportunity for confusion over commissions and hidden costs. The theory being that commission structures are open to abuse and that unscrupulous advisers may not always provide unbiased advice in the best interests of their clients when faced with lucrative commission payments.

Ongoing Fee 

The other line of thought is that clients apparently do not like the idea of ‘paying’ fees. Somehow it is seen as more palatable if the cost of the service is incorporated into the products they buy and the advisers they use. This may be because they do not see the money actually leave their wallets as they would if paying a plumber or doctor for their professional service. Maybe it’s because the fee they pay comes off every month rather than in a potentially larger one off charge which may seem excessive when disclosed upfront.

What fees do you actually pay?

It is impossible to cover all scenarios and all products in one go but by looking at the following real life example investors should get an idea of the type of fees charged within the industry and understand the impact of these fees on their investments.

EXAMPLE:

The client had a lump sum investment of R214, 400.00 that he wished to invest for the future education of his three children. He invested in a combination of three Collective Investment Funds or Unit Trusts offered by three well known asset management companies. He makes an additional monthly contribution of R4,626.00 which he wishes to escalate at 15% a year to outstrip the impact of inflation. The assumed rate of inflation for the purposes of the investment period was 6% and the investment time horizon was 10 years.

The client was invested in 3 separate funds which had the following return assumptions and fee structures:

Fund % Portfolio Value Expected Return Std Annual Management Fee Performance Fee Total expense Ratio Initial Fee

Fund A

33%

14%

1.00%

20%

2.9%

0%

Fund B

34%

12%

0.95%

20%

2.49%

0%

Fund C

33%

12%

1.71%

0%

1.81%

0%

The expected return on the portfolio based on the weighted return of the three funds is therefore 12.66% per annum before fees and inflation. (Calculation: (Weighting Fund A x Expected Return Fund A)+ (Weighting Fund B x Expected Return Fund B)+……)

The weighted Total Expense Ratio of investing in the three fund portfolio is 2.4% per annum. (Calculation: (Weighting Fund A x TER Fund A)+ (Weighting Fund B x TER Fund B)+……)

No initial fee has been charged in this case but investors need to be aware that often a fee up to 4% is levied on any initial lumpsum investment which could in this case have equated to an additional R8,576.00 charge (R214, 400.00 x 4% = R8,576.00).

The client’s previous financial adviser charged an additional annual advice fee of 0.5% of assets under management for providing ongoing advice throughout the year. He met with the client on an annual basis to discuss how the investment portfolio was performing.

A premium fee was levied by the financial adviser at a rate of 1% on the additional contributions that the client made each month.

There were no additional administrative charges but investors should be aware of other charges like the investment platform fee, monthly administrative fee, monthly debit order fee and something called a capital charge – All ways of attaching additional fees which reduce the amount actually invested as a proportion of the contribution the client makes.

The impact compounds over time:

At the end of the 10 year investment horizon assuming the returns of 12.66% were indeed achieved the portfolio value would look something like this:

Investment performance over the 10 year period ex-fee

Investment portfolio value at end of 10 years excluding fees (12.66%)

R2,722,814.37

Actual contributions made over the 10 years (escalation at 15%)

R1,127,100.01

Investment gain less own contributions

R1,595,714.37

Fees over the 10 year period

Cumulative annual Investment management fee (3 funds with weighted average TER of 2.4%)

(R292,952.82)

Cumulative annual advice fee for the financial adviser (0.5%)

(R61,008.96)

Cumulative premium fee

(R11,271.01)

Total Fee

R365,232.75

Actual Investment portfolio value at the end of 10 years including fees

R2,258,865.41

Reinvestment income adjustment *

(R98,716.21)

Total impact of fees on the value of the portfolio over the 10 year period (R463,948.96)

*As fees are deducted during the course of the year it is not just the actual fee amount that must be adjusted for (R365,232.75) but the reinvestment income that is lost as a result of that money not being available for compounding in future years.

It is clear from the above example that the fees you are charged have a very significant impact on your investment returns.

Fees cannot be avoided entirely

A good service deserves to be remunerated and it is impossible to eliminate all fees associated with financial services rendered to you. However, investors can manage the impact of fees on their investments by deciding on the level of service they require on an ongoing basis (adviser) and also the type of products or product providers that they use (Investment Management Companies).

Please contact White Investments if you would like to learn more about the options available to you when structuring your retirement and savings plan so as to achieve an appropriate level of service in a far more cost efficient manner.

It is not the drill that we want but the hole.

It is not the investment itself that has value, but rather what that investment allows or achieves which is most valuable.